Publisher review:My Little Helpdesk is a browser based help desk software. My Little Helpdesk is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
This Complete, and feature packed support software for providing technical assistance and increasing your customers satisfaction by delivering Customer Service on your own web site!
- Comprehensive tickets management engine
- 100% web-based solution
- Unlimited number of support requests
- Upto 4 additional custom fields can be added.
- All support requests are stored in a database
- Complete change history of requests is maintained
- Comprehensive request search engine
- PDA (Pocket PC) and Smartphone (WM5 ) support for mobile working.
- Unlimited number of queues
- Unlimited number of managers
- Unlimited number of support staff
- Ability to reassign requests to other support staff
- E-mail notifications for both staff and customers
- Ability to use special tags in email body and email subject
- Ability to use predefined replies and signatures
- Four levels of request priority: urgent, high, normal and low
- Ability to add common requests into the Knowledge Base
- Ability to use attachments
- Overall request statistics
- Not a hosted solution, It runs on your own site under your complete domain and control.
- No monthly fees
- No advertisments.
Features:
General
- Built on solid, reliable industry standard framework of modular ASP 3.0
- Utilizes AJAX technology (Technology pioneered by Google and used in GMail, Google Maps)
- The software is 100% web-based, meaning support staff and clients can access your helpdesk from anywhere in the world at any time.
- Simple step by step guides to install and configure your helpdesk and enusre you are up and running in minutes.
- Cross platform database availability. Connect your helpdesk frontend to MSSQL 2000/2005, MySQL, and MS Access
- Flexable and affordable pricing for any business size.
- Multiple Login methods including forms based, Microsoft NTLM (Seamless Sign On), Auto account creation.
- PDA (Pocket PC) and Smartphone (WM5 ) support for mobile working.
Requests
- File attachments can be made to a ticket by either the staff or the customer at any stage ensuring both parties have all the information they need.
- 'Intelli-Base' searches are performed when a customer logs a new request, My Little Helpdesk is then able to automatically suggest any knowledge base documents which may help them with their problem - prior to the request being logged
- Automated e-mail notifications can be sent to both the staff member or the customer whenever the ticket is updated.
- Add notes to requests that can only be seen by support staff and not customers.
- Full audit trail/change log for each request to enable tracking of changes.
- 4 additional custom fields can be added to the support request form to gather additional information.
Knowledge Base
- The Knowledge Base can be used as a customer self-help resource, anyone can search or browse the knowledge base to find the answers to their questions before logging a ticket - saving on unnecessary ticket creation.
- 'Intelli-Base' searches are performed when a customer logs a new request, My Little Helpdesk is then able to automatically suggest any knowledge base documents which may help them with their problem - prior to the request being logged
- Knowledge Base articles can be locked in order to ensure that only registered users have access to 'paid for' support resources.
- Full PDF conversion of all KB Articles converted on the fly in real-time.
File Downloads
- The File Downloads can be used as a customer self-help resource, anyone can search or browse the file downloads area to find files in order to fix an issue. - saving on unnecessary request creation.
- File downloads can be linked directly to Knowledge Base articles.
- File Downloads can be locked in order to ensure that only registered users have access to 'paid for' support resources
Requirements: · Microsoft® SQL Server 2000 / 2005 · SQL Server Express 2005 · MySQL 5.0.21 (Windows Version) Available Here · MSDE · Microsoft's MDAC 2.6+ drivers need to be installed on the web server. · MySQL ODBC Drivers if you are using MySQL as your database. · email components: JMail, Persits ASPEmail, ServerObjects ASPMail
My Little Helpdesk 0.9.6b is a ASP script for Other scripts design by OP Software (UK) Ltd.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
My Little Helpdesk 0.9.6b script details 
